Boarding Policies

Boarding dog sleeping with teddy bear

Please read and familiarize yourself with our boarding policies below.

First Time Clients

We do not require an evaluation for boarding because the dogs we have in our care vary on any given day. As a small facility with personal attention for each dog, we will determine on a daily basis who we believe your dog can play with. We base this on a number of factors, including size, age, play style and more.

If your dog isn’t friendly with other dogs, there’s no need to worry! He will still get lots of outdoor playtime with our staff. There’s also no need to be concerned if your dog is one of the “restricted” breeds. We do not breed restrict and will take any dog (even those who are “in-tact”) as long as they are not aggressive towards people.

Please read, completely fill out, sign and save the following forms. Forms can be emailed to forms@rockysretreat.com, or they can be printed and FAXed or dropped off at our facility. Our FAX number is 407-295-3889.

Fill out an intake form for each dog being boarded.

Fill out the Medication Intake form if your dog is on any medications or vitamins / supplements that you would like us to administer while your dog is in our care. (Note that we cannot administer injectable medications.)

Please submit forms at least 48 hours prior to your dog’s boarding stay.
Email forms to forms@rockysretreat.com.

ReservationsAmanda with boarding dog Guga

All boarding stays are by reservation only. A 50% deposit is required when booking your boarding reservation.

Boarding Cancellations

Boarding reservations may be cancelled at any time, however deposits are refundable only if you cancel at least 14 days before your scheduled arrival date, unless we’re able to re-book the reservation.

Vaccinations

All dogs must have a current vaccination record on file with us. Rabies, DHPP, and Bordatella vaccines must be current according your vet’s records. Fecal exams must be current within six months. Heartworm exams must be current within a year and dogs must be on a heartworm preventative. We currently don’t require canine influenza. We will accept titers for all vaccines except Bordatella. Dogs must also be on a flea / tick preventative.

All vaccinations MUST be received  by us no less than 72 hours prior to your dog coming in for the first time. Failure to do so may result in your boarding reservation being canceled. Your deposit will not be refunded.

Vaccine records may be FAXed to 407-295-3889 or emailed to forms@rockysretreat.com.

Boarding Check-in / Check-out

Check-in / check-out is any time between 8am and 5pm Monday through Friday, and 10am to 3pm on Saturdays, Sundays and holidays. Dogs must be picked up by noon, otherwise there will be a pro-rated daycare fee charged (up to $30 for dogs picked up at 6pm). Dogs who are not picked up by 6:30 will be boarded for another night at their current nightly rate.

Payments

While we accept all major credit cards, cash and personal checks as forms of payment, we require a credit card to be on file. All boarding charges (minus any applicable deposits) must be paid in full at the time you drop off your dog. Any late checkout fees will be charged upon checkout. We do not issue refunds for early departures unless we are able to rebook the room.

What to bring

Please ensure that your dog is wearing a quick release collar. If you don’t have one, in most cases, we’ll have one for your dog to borrow.  If possible, please bring your dog’s food, pre-packaged in disposable bags, correctly portioned for each meal. Label meals if there are any differences in the meals. We’re happy to accommodate dogs who are on a raw or other special diet.

Bring any medications, vitamins, or supplements, in the original bottle if at all possible. We’re able to give oral and topical medications only. There is no charge for dispensing medications. You may bring bedding as long as it’s clean, is machine washable and has your name on it in permanent marker. You may also want to bring an article of your clothing. If your dog has a favorite chew toy, you may bring that as well as long as it’s not a squeaker toy. Please do not bring any rawhides or other toys that may be a choking hazard, or food bowls. Any questions, just ask!

We are not responsible for lost or damaged items.

Holidays

Our lobby will be closed in observation of the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. We also reserve the right to close the lobby the day after Thanksgiving, Christmas Eve and New Year’s Eve. On days when the lobby is closed, we are still staffed and boarding dogs may be picked up between the hours of 10am and 3pm.